Membership Terms & Conditions

Membership Benefits

Members receive one holistic therapeutic massage per month, at their chosen tier length, as part of their membership package.
Members can book an unlimited number of additional massages at the exclusive discounted membership rate of £5 off each massage.
Members get priority booking up to six months in advance.
Hot stones and cupping therapy are included in each session at no extra cost.

Membership Fees & Payment

Upon joining the membership, you will be required to securely input your card information into the system.
Your membership payment will be automatically deducted on the 1st of each month that you are signed up to the membership.
You will receive an email receipt after each transaction, and your membership benefits will continue without interruption as long as the payment is successfully processed.
There is no legally binding contract and no minimum term for the membership.
The membership will auto-renew every month until it is cancelled.

Handling Expired or Declined Payments

If a payment is declined or a card expires, Be Kind Unwind will send an email notifying you and requesting updated payment information.
There will be a grace period of 5-7 days to resolve the issue before suspending your membership benefits.
If payment is not resolved after the grace period, a final reminder will be sent to inform you that your membership will be suspended until payment is made.

Appointment Booking Procedure

You can book appointments online through the Acuity booking system on the Be Kind Unwind website.
As a member you get priority booking up to six months in advance (non-members can only book two months in advance), so you are encouraged to book sessions in advance to secure your preferred times.
A reminder email and text will be sent 24-48 hours before your scheduled appointment.
For rescheduling, please follow the Rescheduling Policy below.

Membership Cancellation Policy

You can terminate your membership at any time using the Acuity booking system on the website, or by notifying Be Kind Unwind via email at be.kind.unwind.holistic@gmail.com.
Upon receipt of the request, the termination will be confirmed and you will be informed of any remaining membership credits and their expiration dates (if applicable).
If you cancel your membership you will not be able to re-join for twelve months from your initial sign-up date.

Refund Policy

Be Kind Unwind operates a no-refund policy on memberships.
You can use your credits within the terms of the membership or gift them to a friend or family member.

Credit Rollover & Expiration

Unused credits roll over for up to six months before they expire.
You will receive six booking credits when you sign up for the membership and are encouraged to book your sessions in advance.

Accumulated Credits

You must accumulate no more than three unused credits at a time.
If you exceed more than three unused credits, you will be contacted to discuss whether the membership still serves you.

Client Responsibility

Gifting Credits

Cancellation & No-Show Policy

A 48-hour cancellation policy applies, where no credit will be payable for a cancellation made with more than 48 hours notice before the scheduled start time of the appointment.
Cancellations made within 48 hours of the appointment start time will be charged at one full credit.
No-shows will forfeit one full credit.
Cancellations can be made using the Acuity booking system, or by emailing be.kind.unwind.holistic@gmail.com.

Rescheduling Policy

You can reschedule your appointment up to 48 hours before the start time of your scheduled session without having to pay a fee.
However, if you try to reschedule within the 48-hour window, it will be treated as a late cancellation, and one full credit will be forfeit.
You can reschedule your appointment by emailing be.kind.unwind.holistic@gmail.com.

Termination Policy

If you have accumulated more than three unused credits, you will be contacted to review your usage, and discuss whether you are a good fit for the membership moving forward (as described in the Credit Rollover & Expiration Policy).
If you repeatedly do not comply with the policies outlined in the membership agreement, you will be contacted to discuss whether you are a good fit for the membership moving forward.
If you no-show twice in a row, you will be contacted to discuss whether you are a good fit for the membership moving forward.

Policy Updates

All of the above policies are reviewed on a regular basis.
All members will be notified in advance of any major changes with a 30-day notice via email.
If policy updates significantly impact client commitments, you may be asked to re-sign the membership agreement.
Be Kind Unwind will always aim to be clear about what’s changing and why.

BKU Club Terms & Conditions